In this glossary you will be able to learn some specific words about my future job. It is Property Manager and real estate broker.
Affability
noun
"the quality of having a friendly and good-natured manner."
Example: It's a way to act and interact with customer. You need to be friendly and always happy and sweet with them.
fr: Affabilité
Claim
noun
"a demand or request for something considered one's due."
Example: Make sure that the claim made by the client are taken care of.
fr: Réclamation
Commercial
adjective
"concerned with or engaged in commerce."
Example: It's a type of apartment block. Sometimes, there are places to put stores downstairs from the accommodations.
fr: Commercial
Compliance with contracts
phrase
"contract compliance refers to observance of the norms and procedures outlined in a contract. Often, this involves periodic reviews of an existing contract to determine adherence to compliance mandates and protocols and check for deviations."
Example: When you make some rules, you need to make sure that everyone is respecting them without complaining.
fr: Respect des contrats
Concierge
noun
"a caretaker of an apartment complex or a small hotel, typically one living on the premises."
Example: The concierge is the person who takes care of the housing when there are some problems.
(water damage)
fr: Concierge
Court
noun
"a tribunal presided over by a judge, judges, or a magistrate in civil and criminal cases."
Example: Property Manager often need to go to the court to make justice when the tenant do not pay for their rent.
fr: Tribunal
Customer service
Phrase
"Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you."
Example: When you are dealing with some customer, you have to be at your best for them.
fr: Service à la clinetèle
Deposit
noun
"a sum of money placed or kept in a bank account, usually to gain interest."
Example: The act of taking money to the bank.
fr: Dépôt
Housing maintenance
noun
"the process of keeping it in good condition by regularly checking it and repairing it when necessary."
Example: Has a Property Manager, you have to keep good conditions in your apartment that's why you have to do some housing maintenance.
fr: Maintenance de logement
Leases
noun
"a contract by which one party conveys land, property, services, etc. to another for a specified time, usually in return for a periodic payment."
Example: The Property Manager will do the lease with you when you went to rent a property.
fr: Baux
Mediation
noun
"intervention in a dispute in order to resolve it; arbitration."
Example: When you are interacting with some people for some other person.
fr: La médiation
Negotiation
noun
"discussion aimed at reaching an agreement."
Example: When you are closing some deal for a client, you have to negotiate a better price.
fr: Négociation
Operating costs
phrase
"Operating costs are the ongoing expenses incurred from the normal day-to-day of running a business. "
Example: Operating costs are some expenses that administrator needs to organize for repairs or maintenance
fr: Les coûts d'exploitation
Organization
noun
"the action of organizing something."
Example: Organize some conference with your team or with the tenants
fr: Organisation
Owner
noun
"a person who owns something."
Example: When you own some property.
fr: Propriétaire
Quality services
noun + adjective
"Service quality is a measure of how an organization delivers its services compared to the expectations of its customers. "
Example: You need to use this word when you are doing some services to the customer. You need to keep a good quality services.
fr: Prestations de qualité
Renovation
noun
"the action of renovating a building."
Example: Sometimes, you will need to initiate some renovation in the housings to maintain a good quality of materials.
fr: Rénovation
Rent
noun
"a tenant's regular payment to a landlord for the use of property or land."
Example: When you pay the property manager for the place where you live.
fr: Loyer
Tenant
noun
"a person who occupies land or property rented from a landlord."
Example: When you leave in a property who is not yours.
fr: Locataire
Write administrative document
Phrase
"The first deals with the documents that are most commonly used in the public administration, such as an invitation to tender, agreements, résumés, resolutions, letters, sworn statements, official invitations, and so forth."
Example: When you write some rules for the housing. You are writing some administrative document.
